The National Law on the Protection of Personal Data, enacted by Law No. 58/2019 of August 8 (hereinafter referred to as the “LPDP”), and the General Data Protection Regulation (Regulation EU) 2016/679 of the European Parliament and the Council of April 27, 2016, hereinafter referred to as the “GDPR”), ensure the protection of natural persons regarding the processing of personal data and the free movement of such data.
The security and protection of the privacy of all data you provide are of utmost importance to us.
Therefore, in addition to complying with the applicable legislation, data collection and processing are carried out under strict control and security measures to prevent unauthorized or improper access or manipulation of such data.
By creating an account on our website, you expressly consent to the processing of your personal data for the purposes pursued by ZENITH ABILITY UNIPESSOAL, LDA.
You have the right to withdraw your consent at any time, without affecting the lawfulness of the processing carried out based on the consent previously given.
1 – Identification of the Data Controller
The Data Controller responsible for processing your personal data is ZENITH ABILITY UNIPESSOAL, LDA., NIPC 513538402, headquartered at Centro Empresarial de Braga - Rua Professor Doutor Henrique Barros - Lote D2 - 4705-319 Braga, with the email address politicadeprivacidade@selafano.com, hereinafter referred to as ZENITH.
This means that ZENITH is the regulatory authority and is responsible for the processing and protection of your personal data.
2 – What types of data may we collect?
Under the law, personal data is defined as “any information relating to an identified or identifiable natural person (the data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifiers, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.”
ZENITH collects and processes the personal data you provide, based on your informed, explicit, free, and unequivocal consent, ensuring that your personal data is included in a secure file managed by ZENITH, in compliance with appropriate technical and organizational security measures.
The personal data collected and processed by ZENITH includes the data you voluntarily provide through various data collection mechanisms available on the website, i.e., through different points of interaction with the user throughout the website.
Additionally, ZENITH may also collect and process personal data that you provide orally or in writing (for example, through a phone call, email, etc.).
Depending on the purpose for which we process your data, as explained below, we may need to collect certain data, which will generally include:
It is important to note that if you choose not to provide some of the aforementioned data, you may not be able to complete your user registration or fully enjoy our services or features.
3 – Purposes of the Processing of Personal Data
The way you interact with our website determines the personal data that is collected and processed. Therefore, depending on the features, products, and services you wish to use, ZENITH will process your personal data for the following purposes:
- Management of your registration: When you register on our website, we need to process your data to identify you as a user and grant you access to various features, products, and services available to registered users.
- Management of your purchase: We use the personal information you provide to:
- Customer support: To respond to your inquiries or fulfill requests made through customer support channels (apoioaocliente@selafano.com).
- Direct marketing: We use the personal information you provide to:
- Quality and satisfaction assessment: Customers who have made purchases on our website may occasionally receive quality and satisfaction surveys via email to assess their level of satisfaction and identify areas for improvement.
4 – What legitimizes us to process your data?
The legal grounds that allow us to process your personal data depend on the purpose for which we process it. Accordingly, the processing of your personal data is necessary:
- In compliance with the terms governing the use of our website, as we have a legitimate interest in associating your account with your purchases and the data collected through different channels on the platform regarding your activity.
- For the execution of the purchase and sale contract of our products and services.
- For customer support, particularly to fulfill our legal obligations arising from the execution of the purchase and sale contract, manage incidents related to your order, and respond to your inquiries or fulfill requests made through the available contact channels, which is also based on ZENITH’s legitimate interest.
- For direct marketing, where the legal basis for processing your data for this purpose is the consent you provide. This allows us to offer you personalized information and services. Additionally, we have a legitimate interest in creating a user profile based on the personal data you provide, as we understand that this processing is also beneficial to you, enhancing your user experience and providing access to information tailored to your preferences.
- For quality and satisfaction assessment, considering ZENITH’s legitimate interest in the continuous improvement of the products and services offered to customers. We believe that processing this data is also beneficial to you, as its purpose is to enhance your experience and provide a higher-quality service.
5 – How long do we retain your data?
The retention period of your data depends on the purposes for which we process it:
- Management of your registration: Your data will be retained for as long as you remain a registered user, meaning until you decide to delete your user account. You may request account deletion at any time by contacting customer support.
- Management of your purchase: Your data will be retained for the time necessary to manage the purchase of products or services, including possible returns, complaints, or claims related to the purchased product or service.
- Customer support: Your data will be retained for as long as necessary to handle your request or inquiry, as well as for the period established by applicable regulations in each case.
- Direct marketing: Your data will be retained until you decide to unsubscribe from our newsletter.
- Quality and satisfaction assessment: Your data will be used occasionally for the time necessary to send evaluation surveys.
It is
important to note that, regardless of processing your data only for the time
strictly necessary to fulfill the corresponding purpose, we will subsequently
retain it, duly stored and protected, for as long as liabilities may arise from
the processing, in compliance with the legislation in force at any given time.
6 - With whom do we share your data?
To fulfill the purposes outlined in this Privacy Policy, ZENITH reserves the right to share your personal data, strictly limited to what is necessary, with entities that support us in providing the services we offer, as well as with third parties, including:
- Financial institutions, payment institutions, and online payment platforms;
- Service providers responsible for transportation, distribution, and delivery of orders;
- Direct marketing and web hosting service providers (e.g., MailChimp, which sends all email communications);
- Public authorities, such as the Tax and Customs Authority;
- Analytical and technology service providers (e.g., Google Analytics with regard to platform statistics and user profiling).
Thus, ZENITH may transfer your data to comply with legal, tax, or regulatory obligations, as well as in the context of subcontracted service agreements established for specific purposes. In all cases, data sharing will be subject to appropriate protection guarantees and may occur without your prior authorization.
7 – How do we protect your personal data?
To safeguard your personal data, ZENITH implements various information security measures and procedures to prevent the misuse of your data, unauthorized access or disclosure, loss, and improper alteration or deletion. These measures include restricting access to personal data, enhancing storage security, and protecting and monitoring IT systems to prevent unauthorized access and use by third parties.
ZENITH ensures the confidentiality of the data provided, as they are stored on a secure server that encrypts/codes them. You can verify that your browser is secure if a padlock symbol appears or if the web address begins with "https".
As part of our commitment to keeping your personal data secure, we continuously update and enhance our protection measures.
8 – What are your rights regarding personal data protection?
We are committed to respecting the confidentiality of your personal data and ensuring that you can exercise your rights.
You may exercise your rights at no cost by sending an email to politicadeprivacidade@selafano.com, stating the reason for your request and the specific right you wish to exercise.
At any time, you may exercise the following rights regarding your personal data:
- Right of access: The right to obtain confirmation from ZENITH, as the data controller, regarding whether your personal data is being processed and, if so, to access those data.
- Right to rectification: The right to request the correction of inaccurate, incorrect, or incomplete personal data. You may also conveniently update them in your user account.
- Right to erasure: The right to request the deletion of personal data that are no longer necessary for the purposes for which they were collected or processed, or if their processing is unlawful.
- Right to restriction of processing: The right to request the limitation of processing in specific circumstances.
- Right to data portability: If we process your data based on your consent or for contractual purposes, you have the right to receive your personal data in a structured, commonly used, and automatic reading format so that you can transmit it to another entity without any interference from us.
- Right to object: When your data is processed based on our legitimate interests, you have the right to object to such processing.
- Right to individual automated decisions: The right to request that decisions based solely on automated data processing, which affect you significantly, be made by individuals rather than just by automated systems. In this case, you also have the right to express your point of view and contest the decision.
- Right to withdraw consent: If you have given consent for the processing of your personal data, you may withdraw it at any time without affecting the lawfulness of processing carried out based on previously given consent. This request must be made by sending an email to politicadeprivacidade@selafano.com, stating: “I withdraw my consent for the processing of my personal data.” In such cases, our customer support team will contact you.
- Right to file a complaint with the data protection supervisory authority, specifically the Comissão Nacional de Proteção de Dados (CNPD), located at Av. D. Carlos I, 134, 1º, 1200-651 Lisbon, contact +351 213 928 400, and email geral@cnpd.pt.
- Right to judicial action.
9 – Information About Cookies
To facilitate your navigation on our website, understand how you interact with us, and, in certain situations, display advertisements based on the analysis of your browsing habits, we use cookies and similar technologies.
The specific cookies we use are described in the cookies settings panel, which you can access at any time on our website.
In the cookies settings panel, you will find all relevant information about the cookies used, the date and ID of your consent, as well as the option to manage the activation or deactivation of cookies that are not strictly necessary for the website's operation. Alternatively, if you are browsing the internet, you can disable cookies through your browser settings.
The primary purpose of our cookies is to optimize website performance, ensuring a smooth and personalized browsing experience. We use cookies to store user preferences, such as language and regional settings, track interactions on the website for behavioral analysis, and maintain the shopping cart state even if the session is interrupted.
Additionally, cookies improve page loading efficiency and enable functionalities such as automatic login.
The information stored in our website's cookies is used both by us and by third parties, such as analytics service providers and marketing platforms, to analyze user behavior and traffic (e.g., Google Analytics) and display personalized advertisements on external networks (e.g., Google Ads and Facebook Ads).
We also use cookies to identify usage patterns that help detect and prevent fraud, enhance website security, and tailor the content provided based on user interactions and preferences.
All data is processed in compliance with applicable data protection legislation.
10 – Other Considerations:
In the event of a merger, demerger, transformation, dissolution, or insolvency of the commercial company ZENITH, your data may be transferred to third parties as a commercial asset, always in compliance with applicable law and ensuring the protection of your rights as a data subject, including your rights regarding the consent given and your rights to object, access, rectification, erasure, restriction, and data portability.
In the case of any legislative or commercial changes, ZENITH reserves the right to amend this Policy at any time. Therefore, you should review it whenever you use this website.
ZENITH assumes no responsibility for the submission of third-party personal data by users for the purpose of receiving any commercial contact.
For further information, please contact us via email at politicadeprivacidade@selafano.com.
