On the main page, click the user symbol in the upper right corner and fill in the required information in the Create Account form.
Do I need to create an account at Selafano.com to place an order?
Yes. You have to register in order to make an order on Entities.
How can I access the Entities area?
First, you need to create an account. After confirming your account on your email address, you should access the area Entities, in the upper right corner. You will be asked to insert a code which should be provided by the school.
How can I change my address in my Selafano.com account?
Once you have signed in to your account, you can make changes to it in My Addresses by clicking Add later.
How can I change the password for my Selafano.com account?
Once you have logged in to your account, you can change your password in Edit Profile, then fill out the Change Password section.
I want to purchase a size that isn't available on the website. What should I do?
You should contact us at apoioaocliente@selafano.com. If it is possible, we will produce the size you need. In case that size changes to a different scale, the price will increase by 20%. We do not exchange or return items produced upon request.
I want to receive your emails or newsletter. What should I do?
Just subscribe to the newsletter on our homepage at the bottom of the page.
Does selafano have any stores open to the public?
No, Selafano has no store open to the public.
The item you would like to purchase is out of stock. Will stock be replenished?
When the item you are looking for is out of stock, you can enter your email address. You will be notified when/if the article is restocked.
When I select a size, I receive a notification of low stock/out of stock. How long will I wait?
In certain products, you can enter your email address and you will be notified when/if the article is restocked. In the majority of products, in which we have our own production, you are allowed to purchase a product that is out of stock. In those situations, delivery can be extended to 10 weeks. If our raw materials are out of stock, delivery can take even longer. If you go through with your purchase, you are agreeing with these terms. We will not return items due to the waiting time.
