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Buy in SELAFANO.com My order Payment Shipping Exchanges and Returns
Can I add more items to an order that is being processed?
No, if you are interested in acquiring more products, you will need to place a new order.
Was my order accepted?
Once you have paid for your order, you will receive a confirmation email.
What should i do if i have not received my order?
If you do not receive your order, you should contact us at [email protected].
Can i cancel my order after i have placed it?
Once payment has been made, you will not be able to cancel your order.
How can i access my orders?
Once you have logged in to your account, you will be able to access all your orders in My Orders.
My order status says awaiting payment. What does that mean?
This information means that you will need to pay your order for it to be processed.
The status of my order says in process. What does that mean?
This information means we are preparing your order so you can receive it as soon as possible.
I received the wrong size/item. What should I do?
If you received the wrong size or item, you should contact at [email protected].
My order is missing an item. What should I do?
If you have not received all items from your order, you should contact us, within 14 days of delivery, at [email protected].
What should i do if i receive a defective item?
If you receive any defective items, you should contact us at [email protected].

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