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FAQ | Public

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Buy in SELAFANO.com Our products Payment Shipping Exchanges and Returns
1. Was my order accepted?
Once you have paid for your order, you will receive a confirmation email.
2. What should I do if I have not received my order?
If you do not receive your order, you should contact us using the form, which you can find under "Customer Support".
3. Can I cancel my order after I have placed it?
Once payment has been made, you will not be able to cancel your order. You may, however, return the items as soon as you receive them. But, Selafano is not responsible for the shipping costs.
4. How can I access my orders?
Once you have logged in to your account, you will be able to access all your orders in "My Orders".
5. 5. My order status says "Awaiting Payment". What does that mean?
This information means that you will need to pay your order for it to be processed.
6. The status of my order says In Process. What does that mean?
This information means we are preparing your order so you can receive it as soon as possible.
7. I received the wrong size/item. What should I do?
If you received the wrong size or item, you should contact us using the form, which you can find under "Customer Support".
8. My order is missing an item. What should I do?
If you have not received all items from your order, you should contact us using the form, which you can find under "Customer Support".
9. How can I delete items from my shopping cart?
After accessing your shopping cart, simply click on the 'Remove' option of the respective item.
10. What should I do if I receive a defective item?
If you receive any defective items, you should contact us using the form, which you can find under "Customer Support" so that we can begin the exchange or return process.
11. How to create an account on Selafano.com?
On the main page, click the user symbol in the upper right corner and fill in the required information in the "Create Account" form.
12. Do I need to create an account at Selafano.com to place an order?
No. You can make a purchase without creating a website account. Once you have added the items to your shopping cart, you can select "Anonymous checkout".
13. How can I change my address in my Selafano.com account?
Once you have signed in to your account, you can make changes to it in "My Addresses" by clicking "Add" later.
14. How to create an account on selafano.com?
On the main page, click the user symbol in the upper right corner and fill in the required information in the "Create Account" form.
15. How can I change the password for my Selafano.com account?
Once you have logged in to your account, you can change your password in "Edit Profile", then fill out the "Change Password" section.
16. I want to receive your emails or newsletter. What should I do?
Just subscribe to the newsletter on our homepage at the bottom of the page.