If you do not receive your order, you should contact us at [email protected].
Can I cancel my order after I have placed it?
Once payment has been made, you will not be able to cancel your order. You may, however, return the items as soon as you receive them. But Selafano is not responsible for the shipping costs.
Was my order accepted?
Once you have paid for your order, you will receive a confirmation email.
How can I access my orders?
Once you have logged in to your account, you will be able to access all your orders in My Orders.
My order status says awaiting payment. What does that mean?
This information means that you will need to pay your order for it to be processed.
The status of my order says in process. What does that mean?
This information means we are preparing your order so you can receive it as soon as possible.
I received the wrong size/item. What should I do?
If you received the wrong size or item, you should contact us using the form, which you can find under at [email protected].
My order is missing an item. What should I do?
If you have not received all items from your order, you should contact us at [email protected].
What should I do if I receive a defective item?
If you receive any defective items, you should contact us at [email protected].
